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Terms of service

Mark of A – Terms & Conditions

Welcome to Mark of A

We know that most people don’t read Terms & Conditions — but ours are worth a quick look!
They’re here to make sure you understand how we operate, what you can expect when ordering, and how we protect both you and our small business.

Mark of A is built on craftsmanship, integrity, and respect. Every piece is handcrafted with care by real people who value quality and connection. We kindly ask that our customers engage with us in the same spirit, with patience, kindness, and respect.

1. Introduction

1.1 These Terms & Conditions (“Terms”) govern your use of the Mark of A (“Provider”) website at www.markofa.com (“Website”).

1.2 By using or purchasing from this Website, you agree to be bound by these Terms. You may not copy, share, or distribute any content from this Website for commercial purposes without our written consent.

2. Electronic Communications

2.1 When you use our Website or communicate with us electronically, you consent to receiving communications from us electronically.
These communications satisfy any legal requirement that such communication be in writing.

3. E-Commerce and Privacy

3.1 The use of products purchased from this Website is at your own risk. Mark of A will not be held responsible for loss, injury, or damage resulting from misuse of our products.

3.2 Your personal information (such as your name, delivery address, and contact number) is kept strictly confidential and shared only with third parties involved in delivering your order. We never sell or disclose your information for marketing purposes.

3.3 We take all reasonable precautions to secure your transactions. However, we are not responsible for security breaches caused by viruses or spyware on your personal device.

4. Cookies

4.1 Our Website uses cookies to improve your browsing experience and store preferences.

4.2 These cookies help us remember your choices, improve functionality, and analyse overall website performance through tools like Google Analytics.

5. Ordering & Delivery

5.1 Order Processing

  • Orders begin processing once full payment has cleared (which may take up to 2 working days).

  • Handcrafting takes approximately 2–3 working days, but full turnaround (including shipping) can take 2–3 weeks, depending on order volume and personalisation.

  • During peak times (e.g., Valentine’s Day or Christmas), production times may be extended without prior notice.

5.2 Order Updates

You’ll receive email notifications throughout your order’s progress.

5.3 Order Cancellations

  • If your order has not yet entered production (“With Jeweller”), you may cancel it with a 10% administrative deduction.

  • Once production or dispatch has begun, cancellations are not possible.

5.4 Order Changes

If you’ve made a spelling, size, or personalisation error:

  • Contact us immediately at info@markofa.com.

  • If your order is already in progress, a remake or correction fee may apply.

  • Delivery addresses can only be changed before dispatch and may incur an additional courier charge.

6. Shipping & Delivery

6.1 Shipping Fees

  • Standard delivery within South Africa: R130

  • Saturday or “Early Bird” deliveries can be arranged at an additional cost (quoted on request).

6.2 Delivery Times

  • Orders are dispatched Monday to Friday (excluding public holidays).

  • Tracking details are sent via email and SMS once dispatched.

  • Mark of A cannot be held responsible for delays caused by courier partners once your parcel has left our premises.

6.3 International Shipping

  • We ship worldwide.

  • Customers are responsible for import duties and taxes in their country.

6.4 Delivery Responsibility

  • We cannot deliver to P.O. Boxes.

  • Someone must be available to sign for the parcel upon delivery.

  • If delivery fails due to incorrect details or refusal, additional shipping fees may apply.

7. Payment Options

  • We accept Visa, MasterCard, and Instant EFT payments via Bob Pay .
  • All payments are securely processed through Bob Pay’s SSL-encrypted payment gateway, ensuring your information remains private and protected at all times.
  • When making a payment, your banking details are not shared with Mark of A — they are processed directly through the Bob Pay system for maximum security.
  • Orders will only be processed once payment has been successfully received and verified.
  • For more information about Bob Pay’s security and privacy standards, please visit www.bobpay.co.za.

8. Returns, Exchanges & Refunds

8.1 Return Eligibility

  • Returns must be requested within 7 days of receiving your order.

  • Items must be unworn and in original condition (excluding packaging).

  • Earrings and personalised jewellery are not eligible for return or exchange, unless defective upon arrival.

8.2 Defective or Damaged Items

  • Report damages within 24 hours of receiving your order via info@markofa.com with clear photos.

  • Once verified, we will replace the item at no cost to you.

8.3 Incorrect Items

  • If you received an incorrect order, notify us within 24 hours, and we’ll replace it promptly.

8.4 Returns Process

  • Customers are responsible for courier fees on returns.

  • Returns must be sent via a reliable courier service (insurance optional but recommended).

8.5 Refund Policy

  • Orders cancelled before manufacturing begins: Full refund.

  • Orders cancelled after production begins: 10% admin fee deduction.

  • Refunds are processed via EFT within 5–10 working days.

  • Delivery fees are non-refundable.

9. Product Information & Warranty

  • Our jewellery is handcrafted, so slight variations are natural and part of its charm.

  • We do not offer a warranty on wear and tear, tarnishing, or plating as this depends on usage and care.

  • Chains are delicate and not covered for breakage but can be replaced at a cost.

  • For cleaning, re-plating, or resizing, contact us — we’re happy to help.

10. Intellectual Property

All images, text, and designs on this Website are owned by Mark of A.
You may not reproduce or distribute any content without our written consent.

11. Governing Law

These Terms are governed by the laws of South Africa.
All payments are processed in South African Rand (ZAR).

12. Updates to Terms

Mark of A reserves the right to modify these Terms at any time without prior notice.
Please review them periodically. Continued use of the Website constitutes your acceptance of any changes.

Contact Us:
📧 info@markofa.com
🌐 www.markofa.com