Returns & Refunds Policy

Mark of A wants you to love your piece. If you are not satisfied, you may request a return within 7 days of receiving your order, provided the conditions below are met.

Return conditions

• The item must be unused, unworn and undamaged.
• It must be returned in its original condition with any tags or certificates included.
• Proof of purchase is required.
• For hygiene and production reasons, earrings and personalised, engraved, hand-stamped or custom-made items cannot be returned unless they are faulty.

How refunds work

Refunds are issued only after the item has been returned to our studio and inspected. We do not refund before the item is back with us.

1. Contact us at info@markofa.com within 7 days of delivery to request a return.
2. Return the item to our studio. Return courier costs are for the customer's account unless the item was faulty or incorrect.
3. We inspect the item on arrival.
4. If approved, we pay the refund by EFT into your bank account within 10 working days of inspection.

If the item shows signs of wear, alteration, damage or misuse, we may decline the return or issue a partial refund. Declined items are returned to you at your expense.

Delivery fees are not refundable.

Exchanges

Exchanges can be arranged within the same 7-day window, subject to availability. Contact us before returning anything.

Faulty, damaged or incorrect items

Notify us within 7 days of delivery at info@markofa.com with your order number and clear photographs. We will arrange a repair, replacement or refund at no cost to you.

Market and event purchases

If you bought at a market or event, return to the same point of purchase where possible, or contact us if the event has closed.

Cancellations

• Cancelled before production begins: full refund.
• Cancelled after production has begun: 10% administrative fee deducted.
• Once dispatched, orders cannot be cancelled.